Nancy knew she had a complex problem, and that she needed an expert to help facilitate a solution. With a successful engagement at her previous post, Nancy partnered with The Idea Guy to customize a solution that met her needs, budget and timetable.
A project plan was designed that included a “Community Listening” program, which invited everyone to take surveys, join webinars, participate in focus groups and interviews. The purpose was to build an emotional understanding of the people involved. Leadership, managers and staff contributed to understanding the many points of view.